Are you tired of the communication gap between businesses and consumers? As a consumer, you deserve to be their top priority.
Recently, I had the displeasure of setting up a private dental insurance plan. I was ecstatic to get my teeth cleaned. Six months later, my dentist asked if I could call my insurance company because they stated I was on the plan, but they refused payment without disclosing why. Confused, I called and waited an hour before being connected to someone. They assured me I was on the plan and connected me to a different department. They then told me they forgot to send me the bill because the department that created my account never sent their billing department the bill. The billing department was outsourced. I was able to resolve the issue immediately after this, but how could their departments not communicate? Why do we, the consumers or clients, have to do their jobs for them? And is outsourcing worth it?
Stories like mine are becoming routine, but we do not need to accept this trend. Technology is incredible, and we should use it to our advantage. However, we must remember that humans are the perfect computers for communicating with fellow humans. More importantly, keeping departments connected is vital to running a smooth operation.
Research Services is committed to keeping our operations in-house and without the assistance of AI or automated voice systems. We understand that not all of your questions will fall into simple boxes that AI can answer. We also appreciate how comforting it is to speak to a human who understands our clients and their needs. If one associate does not know the answer to your question, they will connect you to the best person suited to provide a quality solution.
We are available during our business hours, Monday through Friday, from 8:30 AM to 4:30 PM EST. You can rest assured that you’ll be speaking with knowledgeable staff members who take your questions and concerns seriously. We guide our clients on how to use our web portal, interpreting applicant reports, and getting started with our services.
Everyone has different levels of comfort with technology, and we pride ourselves on meeting our clients on whatever level they find themselves to provide fast, convenient, and transparent service.
Need a background check? Call Heather today, an actual human with expertise in the industry. Heather can be reached at 860-295-4045.
