Frequently Asked Questions
There are absolutely no start-up fees or contracts to sign. Our services are available when you need them. The only requirement is the following start-up paperwork.
The kind of report you should order will depend on your industry. Each company has their own set of protocols when hiring. The most common searches are a criminal report and a Social Security trace. If you need to hire someone who will be driving, you should consider running a driver’s license verification. If you are hiring someone who will be responsible for any kind of monetary transactions, you should consider running a credit report. If they can’t manage their finances, how can they manage yours?
The cost is based on the searches you will need for each applicant. Contact Us to set up an account and see how our services can help your company save money.
It’s simple, Contact Us and we will send you the appropriate releases that your applicant will sign. You can log in to our secure portal to order reports, or you can fax the release form.
It provides additional names and address that may have been left off the release form or resume/application. It also verifies the applicant’s Social Security number for more accurate screening.
We can send them through our secure portal or fax the reports to you. This is confidential information, and we want to make sure the reports are sent to an authorized person.
If you receive the background report and you deem it eliminates the candidate from the position they’ve applied to, then you will need to do the following:
- Send them a pre-adverse letter stating their was negative information on the report that could impact their employment. Accompanying this letter, you will also send a copy of their report and a copy of the Summary of Your Rights document.
- The second step is to table the matter. Every company has its own protocols, but most companies should wait at least a full week to send the adverse action letter(step 3 below). This gives the applicant some time to look the report over and dispute anything that might be inaccurate.
- After waiting a week or longer, you will send them the adverse action letter letting them know their employment was denied due to the background report findings. Along with this letter, you will again send the applicant’s report along with the Summary of Your Rights document.
We follow the Federal Trade Commission’s guidelines in the Fair Credit Reporting Act (FCRA). The FCRA governs consumer reporting agencies (CRAs) and how employers work with background screening companies.
You will need to mail us a letter with a copy of your identification. We will mail the report to you upon receipt.
For further investigative needs, we have partnered with Diogenes, LLC. They provide a variety of civil, criminal and domestic investigations.